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We’re in this together – Our commitment to you

To all our valued customers, stakeholders, followers and alike,

We hope you are keeping well and staying in good health during these unsettling times.

We strongly recognize the challenges many of you are experiencing right now as a result of the COVID-19 pandemic. As an organization and a community of compassionate people, we empathize with each of you and wish to ensure you that the Spinpanel team has your best interests at heart.

Current challenges

In the face of adversity, our team are constantly pivoting to ensure we continue to deliver the high level of service and application development that you expect. Yet, as you may have predicted, the drastic shift to remote working has placed an increasing strain on the technical services that Spinpanel uses daily to provide you with our platform.

We feel it’s important you are aware of these challenges in case it is, or may, impact our service to you.

Microsoft has imposed capacity constraints on Office365 and DevOps. While this does not impact our production platform today, we kindly ask for your understanding and patience during this time. Please rest assured that our teams are working incredibly hard to overcome any obstacles and ensure we deliver optimal service to you.

The opportunity for MSPs

There is no doubt that a period of uncertainty lies ahead. However we also see a ‘silver lining’ for MSPs.

Remote working has grown exponentially, so the demand for IT services and workplace management will continue to rise. Ageing on-premises infrastructures will be put to the test, calling for more modern cloud-based and scalable solutions to service today’s remote workforce.

We see huge opportunity for the adoption of Spinpanel’s WorkSpace solution in managing modern workplaces, as well as VDI / cloud-based solutions which excel in performance over traditional RDS solutions and setups requiring intensive remote monitoring and management.

Should you wish to discuss this opportunity further, please do not hesitate to contact us.

Our commitment to you

As you already know, Spinpanel is strongly committed to supporting you, and our support is unwavering during this time. We pride ourselves in giving you exceptional service and winning together, as we thrive on your success. Therefore, our teams will continue to adapt and shift according to the environmental challenges to ensure you receive the best platform possible.

On top of this, we want to make sure you get a head-start and take advantage of the remote working opportunity. In exchange for signing up to our partner program, we are offering new and existing customers the following benefits:

  • Up to 6 Months free use of Spinpanel WorkSpace (depending on commitment)
  • FREE onboarding
  • Tiered pricing
  • A dedicated partner account manager
  • Unlimited support (from our amazing customer team)

To take advantage of this offer, please get in touch with us via sales@spinpanel.com or connect with your regular account contact. The offer is valid until May 30th.

We hope we have updated you sufficiently and provided a little extra help to get you going during this time. However, we acknowledge we may not have answered all of your questions. Since we are in this together, we encourage you to connect with us should you wish to discuss any other technical or commercial matters.

We wish you strength, stability and good health.

Kind Regards

Bendert Post

CCO

 

 

 

 

 

P.S. Stay connected with us. Join our April Webinar and learn how Spinpanel can help you scale your Microsoft Cloud solutions.

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