N‑able roadmap

We have introduced a new and exciting feature to the Scheduled Tasks interface, which allows you to leverage ChatGPT’s artificial intelligence to generate new scripts and upload them to the script repository. Simply provide some script instructions in the UI, review the script that the AI provides, and upload it to the repository with the click of a button.

Include support for non-macOS Apple devices in N‑central’s Device Management for Mac. Includes support for native MDM commands (e.g. lock, wipe, restart). Will replace existing N‑central MDM for iOS.

Power-BI based analytics engine with dashboarding

As part of our ongoing efforts to increase the security of N‑central, we’re deprecating the N‑central Admin Console (NAC). The functionality previously found in the NAC will be moved into the N‑central UI, where it’s secured by N‑central’s MFA capabilities.

Allow Partners and software vendors to extend the platform and expand their business capabilities through a RESTful API interface that provides efficient methods for managing devices, users, customers etc.

This version of Automation Manager has added a new set of Meraki objects that use the v1 API. The previous objects are still available for compatibility, but if you have created custom AMPs around the first iteration, you should update those AMPs to use the new objects.

Patch Management will display the CVE ID and CVSS score of Microsoft patches to help identify the most critical patches to install.

Auto-enroll devices in N‑central’s Device Management for Apple, covering macOS, iOS, iPadOS, and tvOS. Mac workstations also automatically deploy the N‑central Agent when auto enrolled via ABM.

Enhance usability and added functionality into N‑central.

Ongoing library upgrades for performance and security protection

Enable N‑central to use N‑able as an identity provider. If you would like more information about this preview feature, email [email protected]

View and manage Azure resources directly in N‑central with a multi-tenant single-pane-of-glass overview

Includes real-time reporting of CPU, RAM, and Processes from Mac workstations in the Overview tab. Adds Tools tab and all related functionality such as managing LaunchDaemons, running scripts on demand, remote Terminal command line access, and more.

Improved auditing for N‑central based activities

Enable N‑central to use N‑able as an identity provider and introduce Entra ID (Azure AD) as an authentication source. This will also allow for user provisioning from Entra ID directly into N‑central!

View and manage Azure resources directly in N‑central with a multi-tenant single-pane-of-glass overview

Optimize the performance of N‑central’s core engine to deliver a faster and better experience to partners that manage a large number of assets.

Dashboard interface for creating custom configuration profiles

Improve Take control behavior when accessing an unattended machine.

Easily update asset information of multiple devices.

Improve the agent stability to provide a more reliable agent deployment and upgrade experience.

Introduce the N‑able Product Bar to N‑central in order to enable seamless navigation to other N‑able products leveraging SSO.

Patch Management policies and workflows will be updated to include the classification of patches to give more granular control over which patches you want to approve along with the option to target specific third party products.

Improvements to billing management and reporting

See the Take Control session history directly in MSP Manager tickets

See asset hardware details across customers at-a-glance with new interactive charts that let you drill down with just a click.

View and manage Azure resources directly in N‑sight with a multi-tenant single-pane-of-glass overview

Dashboard interface for creating custom configuration profiles

Use the column filters and filter builder to create then save custom Asset views for all your day to day workflows and jobs.

Additional columns including BIOS, OS install date, age, for device lifecycle management and reporting for customers

Investment in N‑sight’s core agent infrastructure to support growth, real-time automation and device telemetry

A trio of feature updates for EDR: Filter support, Email alert policy settings, VSS monitoring check.

Patch Management will display the CVE ID and CVSS score of Microsoft patches to help identify the most critical patches to install.

Introduce an MSI agent installer, including support for deploying the N‑sight agent via Intune

Allows the technician to see multiple monitors in the same session

Service for audit events regardless of service origin. Display on SaaS control plane.

The ability to restore a VM to Hyper-V on a reactive/one-time basis. This is NOT SBI.

Adding file backup capability to M365 Teams support.

We are working on providing full backup and recovery support for Microsoft 365 Teams, in addition to already available support for Exchange, OneDrive and SharePoint.

Service for audit events regardless of service origin. Display on SaaS control plane.

Similar functionality as SBI to Hyper-V, but with the ability to restore in ESXi instead.

Backups of Microsoft SQL Server will be faster due to more efficient scanning.

Reduced recovery times on-demand and / or schedule recovery operations.

Support for faster incremental M365 backups and the ability to support larger domains.

A new way to collect SharePoint users for billing purposes.

Add more context to M365 backup logs. Add information about system health, costs, consistency check errors, and application specific metrics.

Introducing grandfather-father-son retention to optimize storage space while maximizing RPOs, and assisting with regulatory compliance around data retention.

An early step in further securing our internal product connection points to create a clear and convenient way to download the Backup Agent installer and add a new device to the system.

Expanding our DRaaS options to include one-time restore to VMware ESXi, in addition to previously available standby image to ESXi.

Creating a more user-friendly UI with better UX consistency across the product.

New approach to detect device boot during Recovery Testing and Boot check verification in SBI
Predicted accuracy of the neural model is 99.9%

Ability to retain a series of standby images on the specified target device. User can select any one of the copies for recovery.

Adding simple and clear functionality for users to configure and send event-based notifications.

Adding support for Apple hardware based on the ARM architecture (Apple M1).

Adding full system state backup and recovery for Linux operating system devices, in addition to already available file/folder backup in Linux.

Customer Management offers a 3 levels view: Partner, Customer & Site and the ability to manage domain, protection and encryption settings at a partner or customer level.

Support for mailboxes that contain non-Latin characters (SMTPUTF8).

Support for DANE for incoming connections—DANE is a protocol that allows specifying encryption requirements.

Revamping the protection settings workflow so that settings can apply to all customers, a specific customer, or to a specific domain – all from a single location.

The users are able to access the audit logs of connections/messages within a few seconds of the connection response being given.

Use TLS connections that verify that the certificate CN matches the name of the server being connected, even when branded MX records are used.

Researching the possibility of having a Console and a Viewer for Take Control on Linux

Allow the user do a Video Call inside the Out-of-session chat

All the Public APIs on Take Control will be changed to REST (and will be better documented)

Allow the user to use Azure AD with SSO

A new and modern User Experience is being created to improve the existing Mac Console

Internal improvements on TLS Authentication to increase security

On the Admin Area, it will be possible to see the Agent’s locally defined settings

Allow the user to add their own logo on the Agent, and own icon on system tray

MSPM’s new Billing Engine will greatly speed up and streamline the Billing process. Review and updates on Service Items and Tickets can be done on the fly without having to leave the Billing batch.

An improved customer portal that allows ticket creation and management, sharing of KB articles and announcements with our clients.

Allow MSPs to see full session history of all Take Control sessions in a workspaces widget to allow for easy auditing of TC Sessions.

Email responses from MSPM will include the full history of responses allowing end customers to easily see the full conversation history of the ticket without having to search through their email to find all previous responses.

See all changes made in a ticket – who change what and when.

Allow for visibility of a User’s M365 calendar in MSPM to avoid conflicts when scheduling appointments.

Dark Web monitoring will allow your users to get real-time risk information at the time of creation or updating credentials giving them valuable insight into the security of the credential they are saving or editing. We will also allow searching by domain/email to see if any credentials have appeared in a breach report or dark web list, as well as passively monitoring all credentials stored in Passportal and notify you as soon as they are discovered

Take control quick launch button will be available for N‑central linked assets, this will allow techs to quickly launch a taker control session from directly within Passportal opening a session directly to the asset your working with.

Updated UI and additional options

• filter search
• expanded bulk options
• new icons to quickly identify configurations
• easy to view summary and activity slider

Ability to create client templates and apply templates to existing or new clients

• Contains premade folder and security group structure
• Group Site together and apply settings and policies
• Assign Site licenses and set policies and configurations for Site enabled clients
• Customizable Side bar menus
• Managerial approval workflows and automation

The take control launch button is available for N‑central integrated assets this will allow users to launch a direct take control session from the asset within passportal if the asset was synced from N‑central

When a Document is disabled on the RMM/PSA side, we will then disable the corresponding document in Passportal will be automatic.

When a picture in the files list is clicked, it will preview the image right in the browser, with controls to rotate/fullscreen/zoom/download/navigate to next.

Improved search results, add preview and quick actions. Allow for content searching for docs.

Ability to create generated passwords based on phrases/words
Ability to easily distinguish between different characters

Using Advanced AI and pattern recognition to identify trends across all clients improves password hygiene and identifies weak password management trends

• Duplicate credentials password identity
• ID common wording/patterns within client/org
• Technical trend recognition
• Pattern recognition
• Check password history

Allow for customization & creation of credential fields, you will be able to remove or add new fields and select options such as;

• Ability to add eyeball( obfuscate )
• Automatically share credentials with Site
• Automatically set configurations like “Enabled for Rotation policy” and “Mandatory field”
• Many more configurations

As well as create new Credential templates and select them as defaults

Create Power Automate processes using the Cloud Commander connector for Power Automate. Start with pre-built templates for user onboarding and offboarding or create your own.

Secure and easy customer configuration with least privileged access, using managed GDAP, from a publisher-verified app. Supports direct customer consent for non delegated scenarios.

Perform Azure VM power operations remotely: start, restart, stop, and de-allocate.

Procure licenses and manage renewals across all your customers from a single interface

All Azure resource instances across all integrated customers in a single view with resource health, number of Alerts for each resource, and single-click access to VM details. Work with a large set of data with search, filter, sort, and export options.

A consolidated list of all Intune-managed and W365 (Microsoft Cloud PC) instances, across all customers, with compliance and sync information. Drill on any instance to view assigned policies, applications, hardware details, and operations log.

An overview of basic Azure VM performance counters, over the last 24 hours: average CPU utilization, CPU credits (consumed and remaining), available memory.

Intune Device Configuration profiles (Windows 10), which can also be assigned to users or devices across entire organizations.

Manage your users for all your managed customers from a single interface. Assign groups, roles, licenses to users and manage user multi-authentication.

View all Alerts across all Azure resources, their severity, affected resource and other details, and identify potential points of failure.

Understand an Azure VM’s provisioning and operational state, size parameters, and which resources it is provisioned with (storage, networking) and resource dependencies.

Intune Device Compliance Policies, which can also be assigned to users or devices across entire organizations.

A set of default Cloud Commander groups mapping to key MSP personas (Admins, Technicians, License Admins) configured with the proper roles is automatically assigned to the first user of a Partner organization and enables fast adoption of Cloud Commander. The groups scope is automatically adjusted to include newly onboarded SME tenants.

View and manage user multi-factor authentication methods for all your managed customers from a single interface

Cloud Commander uses role-based access control to provide fine-grained multi-tenancy access to Cloud Commander, Microsoft Partner Center, Microsoft Azure, and Microsoft 365 resources using the principle of Least Privilege. This means that users and groups are only assigned the specific roles required for their job responsibilities, and nothing extra

Review and analyze your available licenses and their trends for all your managed customers from a single interface

Single source of truth for your entire Azure estate; interactive Dashboard with a consolidated Azure summary view and actionable information of

• Resources by health status
• Alerts by severity
• VMs by provisioning state

Review your Microsoft secure scores and their trends for all your managed customers from a single interface

Manage Intune devices remotely, either individually or in bulk, with the operations available:

• synchronize
• reboot
• rename
• lock
• change primary user
• restore
• wipe

Tasks for user onboarding/offboarding which are frequently performed are now offered through Cloud Commander user automation:

• assign or update manager in Entra ID
• grant permission to another user’s personal OneDrive
• convert mailnox to shared and set forwarding address

Manage W365 instances (Cloud PCs) remotely, with these operations available:

• reprovision; can also be performed in bulk
• reboot; also in bulk
• rename

Manage both your Entra ID and Cloud Commander groups for all your managed customers from a single interface. Assign users and roles to groups.

A compliance and security feature, the Azure audit log allows to understand who did what and when, with Azure resources from Cloud Commander.

Identify, monitor, and mitigate potential security risks associated with user activities for all your managed customers from a single interface

See the Azure subscriptions that have been integrated in Cloud Commander, across all customers.

Single source of truth for all your Microsoft services (Entra ID, M365, Intune, W365, Azure) across all customers, as the new Cloud Commander landing page. Status overview and actionable information on things in need of attention, e.g. health, compliance, sync status, risky users, alert severity, and many more

An onboarding wizard guides MSP through all onboarding process steps for MS tenants. The wizard will perform all the necessary checks with Microsoft to ensure all prerequisites are addressed for successful onboarding.

Scheduled drift of applied compliance policies to newly enrolled endpoints (devices).

Support onboarding and management of non-CSP partners and their customers

Administer Exchange Online tasks for all your managed customers.

A common request for MSPs is the ability to create Microsoft Teams and manage the members of these teams.

Review user license assignment for all your managed customers from a single interface to optimise costs and enhance security.

• Review the licenses currently assigned to users
• Identify unused or under-utilised licenses

Procure licenses and manage renewals for your own organisation.

Manage product prices for your customers as well as limit the products that are available for purchase by your customers

Manage your conditional access policies for all your managed customers in a single interface

Define and manage “desired state” for policies and configuration profiles, and apply on schedule to devices across tenants.

Identify orphaned resources and set rules and schedules for clean-up and other remediation steps.

Amend the email address associated with an Exchange online distribution group so that important notifications and updates are directed to the correct recipients.

Use Cloud Commander to install the N‑sight or N‑central agent on Azure VMs, Win365 Cloud PCs, and Intune devices.

Access Cloud Commander functionality within the N‑central interface, allowing single-pane-of-glass view and management of Azure and on-premise resources.

Access Cloud Commander functionality within the N‑central interface, allowing single-pane-of-glass view and management of Azure and on-premise resources.

Documentation on how to use the Cloud Commander API, includes examples of integration with common third-party software.

Shows critical summary information from Azure, M365, Entra ID, and Intune Device domains across all tenants. Drill-down to manage most critical issues.

Use your Microsoft or N‑able account to log in to Cloud Commander. Linking the accounts together will make it simple to switch between your N‑able products and the success center.

Connect to PSAs like Halo, Connect Wise Manage, Autotask, Service Now, and MSPM using a common N‑able PSA integration interface.

An integrated backup action for VMs and M365 using N‑able Cove backup solution.

No longer rely on the single service account for integrating tenants; onboard new tenants with any account and have

• the standard CC groups scoped to the new organization
• the new org’s users synchronized
• the MSP organization users synchronized
• the secure score data collection scheduled