N‑able roadmap
N‑able is committed to innovation as we continuously improve the features, functionality, and security of our products. Although our plans and priorities can and do change, this page highlights some of our current thinking on new releases and development interests.
N‑central
Updated 2024-04-22
Released
AI Assisted Scripting
We have introduced a new and exciting feature to the Scheduled Tasks interface, which allows you to leverage ChatGPT’s artificial intelligence to generate new scripts and upload them to the script repository. Simply provide some script instructions in the UI, review the script that the AI provides, and upload it to the repository with the click of a button.
Released
Device Management for iOS, iPadOS, tvOS
Include support for non-macOS Apple devices in N‑central’s Device Management for Mac. Includes support for native MDM commands (e.g. lock, wipe, restart). Will replace existing N‑central MDM for iOS.
Released
Analytics
Power-BI based analytics engine with dashboarding
Released
Deprecation of the N‑central Admin Console (NAC)
As part of our ongoing efforts to increase the security of N‑central, we’re deprecating the N‑central Admin Console (NAC). The functionality previously found in the NAC will be moved into the N‑central UI, where it’s secured by N‑central’s MFA capabilities.
Released
N‑central API Improvements (Ongoing)
Allow Partners and software vendors to extend the platform and expand their business capabilities through a RESTful API interface that provides efficient methods for managing devices, users, customers etc.
Released
Automation Manager 2.93
This version of Automation Manager has added a new set of Meraki objects that use the v1 API. The previous objects are still available for compatibility, but if you have created custom AMPs around the first iteration, you should update those AMPs to use the new objects.
Released
CVSS Scoring - Microsoft Patches
Patch Management will display the CVE ID and CVSS score of Microsoft patches to help identify the most critical patches to install.
Released
Apple Business Manager
Auto-enroll devices in N‑central’s Device Management for Apple, covering macOS, iOS, iPadOS, and tvOS. Mac workstations also automatically deploy the N‑central Agent when auto enrolled via ABM.
Released
EDR Integration Improvements
Enhance usability and added functionality into N‑central.
In Preview
Security Improvements
Ongoing library upgrades for performance and security protection
In Preview
MSP SSO
Enable N‑central to use N‑able as an identity provider. If you would like more information about this preview feature, email [email protected]
In Development
Cloud Asset Manager for Azure Resources
View and manage Azure resources directly in N‑central with a multi-tenant single-pane-of-glass overview
In Development
Dashboard controls for Mac workstations
Includes real-time reporting of CPU, RAM, and Processes from Mac workstations in the Overview tab. Adds Tools tab and all related functionality such as managing LaunchDaemons, running scripts on demand, remote Terminal command line access, and more.
In Development
Auditing Improvements
Improved auditing for N‑central based activities
In Development
MSP SSO w/ Entra ID Support
Enable N‑central to use N‑able as an identity provider and introduce Entra ID (Azure AD) as an authentication source. This will also allow for user provisioning from Entra ID directly into N‑central!
In Development
Azure Resource Manager
View and manage Azure resources directly in N‑central with a multi-tenant single-pane-of-glass overview
In Development
Performance Improvements (Ongoing)
Optimize the performance of N‑central’s core engine to deliver a faster and better experience to partners that manage a large number of assets.
In Research
Device Management for Apple: Configuration Profile maker/editor
Dashboard interface for creating custom configuration profiles
In Research
Integrated Take Control
Improve Take control behavior when accessing an unattended machine.
In Research
Bulk Update of Asset Information
Easily update asset information of multiple devices.
In Research
Enhanced Agent Deployment & Stability
Improve the agent stability to provide a more reliable agent deployment and upgrade experience.
In Research
Product Bar Seamless Navigation
Introduce the N‑able Product Bar to N‑central in order to enable seamless navigation to other N‑able products leveraging SSO.
N‑sight RMM
Updated 2024-03-08
Release Round Up
N‑sight RMM Update - March 2024
Released
Patch Approvals by class and product
Patch Management policies and workflows will be updated to include the classification of patches to give more granular control over which patches you want to approve along with the option to target specific third party products.
Released
Subscription Management
Improvements to billing management and reporting
Released
Take Control session history in MSP Manager tickets
See the Take Control session history directly in MSP Manager tickets
Released
Summary Charts for the new Asset Inventory view
See asset hardware details across customers at-a-glance with new interactive charts that let you drill down with just a click.
In Development
Cloud Asset Manager for Azure Resources
View and manage Azure resources directly in N‑sight with a multi-tenant single-pane-of-glass overview
In Development
Device Management for Apple: Configuration Profile maker/editor
Dashboard interface for creating custom configuration profiles
In Development
Create and Save Custom Asset Inventory Views
Use the column filters and filter builder to create then save custom Asset views for all your day to day workflows and jobs.
In Development
More Asset Data for Device Lifecycle Management
Additional columns including BIOS, OS install date, age, for device lifecycle management and reporting for customers
In Development
N‑sight Agent Infrastructure Upgrades
Investment in N‑sight’s core agent infrastructure to support growth, real-time automation and device telemetry
In Development
EDR Feature Support in N‑sight
A trio of feature updates for EDR: Filter support, Email alert policy settings, VSS monitoring check.
In Research
CVSS Scoring - Microsoft Patches
Patch Management will display the CVE ID and CVSS score of Microsoft patches to help identify the most critical patches to install.
In Research
New MSI agent installer
Introduce an MSI agent installer, including support for deploying the N‑sight agent via Intune
In Research
Multiple monitors in same session
Allows the technician to see multiple monitors in the same session
Cove Data Protection
Updated 2024-04-25
Release Round Up
Cove Data Protection 24.4 Release Notes
Released
User actions log - Phase 1
Service for audit events regardless of service origin. Display on SaaS control plane.
Released
On-demand (one-time) restore to Hyper-V
The ability to restore a VM to Hyper-V on a reactive/one-time basis. This is NOT SBI.
Released
Support for file backup in M365 Teams
Adding file backup capability to M365 Teams support.
Released
Support for Microsoft 365 Teams
We are working on providing full backup and recovery support for Microsoft 365 Teams, in addition to already available support for Exchange, OneDrive and SharePoint.
Released
User actions log - Phase 2
Service for audit events regardless of service origin. Display on SaaS control plane.
Released
Standby Image to ESXi
Similar functionality as SBI to Hyper-V, but with the ability to restore in ESXi instead.
In Preview
Accelerated Microsoft SQL scanning
Backups of Microsoft SQL Server will be faster due to more efficient scanning.
In Preview
Improved Restore Performance
Reduced recovery times on-demand and / or schedule recovery operations.
In Preview
Improved Performance of M365 backup & restore
Support for faster incremental M365 backups and the ability to support larger domains.
In Preview
Improved SharePoint user calculation
A new way to collect SharePoint users for billing purposes.
In Preview
Improved M365 Monitoring & Alerting
Add more context to M365 backup logs. Add information about system health, costs, consistency check errors, and application specific metrics.
In Preview
Simplified retention framework
Introducing grandfather-father-son retention to optimize storage space while maximizing RPOs, and assisting with regulatory compliance around data retention.
In Development
Unified installation flow for Backup Agent
An early step in further securing our internal product connection points to create a clear and convenient way to download the Backup Agent installer and add a new device to the system.
In Development
One-time restore to VMware ESXi
Expanding our DRaaS options to include one-time restore to VMware ESXi, in addition to previously available standby image to ESXi.
In Development
New design for Device Properties
Creating a more user-friendly UI with better UX consistency across the product.
In Development
AI/ML Boot Detection
New approach to detect device boot during Recovery Testing and Boot check verification in SBI
Predicted accuracy of the neural model is 99.9%
In Development
Rollback option for Standby Image
Ability to retain a series of standby images on the specified target device. User can select any one of the copies for recovery.
In Research
Event-based notification
Adding simple and clear functionality for users to configure and send event-based notifications.
In Research
Support for ARM-based systems
Adding support for Apple hardware based on the ARM architecture (Apple M1).
In Research
Backup for Linux system state
Adding full system state backup and recovery for Linux operating system devices, in addition to already available file/folder backup in Linux.
Mail Assure
Updated 2024-02-19
Released
Customer Management - domain, protection and encryption settings
Customer Management offers a 3 levels view: Partner, Customer & Site and the ability to manage domain, protection and encryption settings at a partner or customer level.
In Development
Non-Latin Mailbox Names
Support for mailboxes that contain non-Latin characters (SMTPUTF8).
In Development
DANE
Support for DANE for incoming connections—DANE is a protocol that allows specifying encryption requirements.
In Development
Protection Settings for All Customers
Revamping the protection settings workflow so that settings can apply to all customers, a specific customer, or to a specific domain – all from a single location.
In Development
Update message audit logs to be available in near real-time
The users are able to access the audit logs of connections/messages within a few seconds of the connection response being given.
In Research
Branded MX records
Use TLS connections that verify that the certificate CN matches the name of the server being connected, even when branded MX records are used.
Take Control
Updated 2023-11-06
Released
Linux Console and Viewer
Researching the possibility of having a Console and a Viewer for Take Control on Linux
In Preview
Video on Out-of-session chat
Allow the user do a Video Call inside the Out-of-session chat
In Preview
Public APIs update
All the Public APIs on Take Control will be changed to REST (and will be better documented)
In Development
Windows - Azure AD integration
Allow the user to use Azure AD with SSO
In Development
New Mac Console UI
A new and modern User Experience is being created to improve the existing Mac Console
In Development
Internal improvements on TLS
Internal improvements on TLS Authentication to increase security
In Development
Display the remote Agent Settings
On the Admin Area, it will be possible to see the Agent’s locally defined settings
In Development
Mac Agent and Applet - Branding
Allow the user to add their own logo on the Agent, and own icon on system tray
MSP Manager
Updated 2023-12-11
Released
MSP Manager New Billing Engine
MSPM’s new Billing Engine will greatly speed up and streamline the Billing process. Review and updates on Service Items and Tickets can be done on the fly without having to leave the Billing batch.
In Development
An improved customer portal that allows ticket creation and management, sharing of KB articles and announcements with our clients.
In Development
TC Session History in MSPM
Allow MSPs to see full session history of all Take Control sessions in a workspaces widget to allow for easy auditing of TC Sessions.
In Development
Entire ticket thread in email responses
Email responses from MSPM will include the full history of responses allowing end customers to easily see the full conversation history of the ticket without having to search through their email to find all previous responses.
In Development
Tickets Audit Trail
See all changes made in a ticket – who change what and when.
In Development
M365 Calendar Integration
Allow for visibility of a User’s M365 calendar in MSPM to avoid conflicts when scheduling appointments.
Passportal
Updated 2024-02-19
In Development
Darkweb Monitoring
Dark Web monitoring will allow your users to get real-time risk information at the time of creation or updating credentials giving them valuable insight into the security of the credential they are saving or editing. We will also allow searching by domain/email to see if any credentials have appeared in a breach report or dark web list, as well as passively monitoring all credentials stored in Passportal and notify you as soon as they are discovered
In Development
Take control Quick launch feature for N‑central synced assets
Take control quick launch button will be available for N‑central linked assets, this will allow techs to quickly launch a taker control session from directly within Passportal opening a session directly to the asset your working with.
In Development
Client List update - New design
Updated UI and additional options
- filter search
- expanded bulk options
- new icons to quickly identify configurations
- easy to view summary and activity slider
In Development
Client templating and management
Ability to create client templates and apply templates to existing or new clients
- Contains premade folder and security group structure
- Group Site together and apply settings and policies
- Assign Site licenses and set policies and configurations for Site enabled clients
- Customizable Side bar menus
- Managerial approval workflows and automation
In Research
N‑central Quick launch support for Synced Assets
The take control launch button is available for N‑central integrated assets this will allow users to launch a direct take control session from the asset within passportal if the asset was synced from N‑central
In Research
Improved RMM/PSA Sync Allowing For Automated Disabling of Documents
When a Document is disabled on the RMM/PSA side, we will then disable the corresponding document in Passportal will be automatic.
In Research
Picture Files Show Preview and Can Be Accessed In Product
When a picture in the files list is clicked, it will preview the image right in the browser, with controls to rotate/fullscreen/zoom/download/navigate to next.
In Research
Search Improvements
Improved search results, add preview and quick actions. Allow for content searching for docs.
In Research
Password generator improvements
Ability to create generated passwords based on phrases/words
Ability to easily distinguish between different characters
In Research
Advanced password reporting and analysis
Using Advanced AI and pattern recognition to identify trends across all clients improves password hygiene and identifies weak password management trends
- Duplicate credentials password identity
- ID common wording/patterns within client/org
- Technical trend recognition
- Pattern recognition
- Check password history
In Research
Credential Customization and Templating
Allow for customization & creation of credential fields, you will be able to remove or add new fields and select options such as;
- Ability to add eyeball( obfuscate )
- Automatically share credentials with Site
- Automatically set configurations like “Enabled for Rotation policy” and “Mandatory field”
- Many more configurations
As well as create new Credential templates and select them as defaults
Cloud Commander
Updated 2024-04-16
Released
Integration with Power Automate
Create Power Automate processes using the Cloud Commander connector for Power Automate. Start with pre-built templates for user onboarding and offboarding or create your own.
Released
Integrate CSP customers with Microsoft GDAP
Secure and easy customer configuration with least privileged access, using managed GDAP, from a publisher-verified app. Supports direct customer consent for non delegated scenarios.
Released
Azure VM power Management
Perform Azure VM power operations remotely: start, restart, stop, and de-allocate.
Released
Subscription management for Direct CSPs
Procure licenses and manage renewals across all your customers from a single interface
Released
Azure resource list
All Azure resource instances across all integrated customers in a single view with resource health, number of Alerts for each resource, and single-click access to VM details. Work with a large set of data with search, filter, sort, and export options.
Released
Intune-managed devices and W365 instances
A consolidated list of all Intune-managed and W365 (Microsoft Cloud PC) instances, across all customers, with compliance and sync information. Drill on any instance to view assigned policies, applications, hardware details, and operations log.
Released
Azure VM performance history
An overview of basic Azure VM performance counters, over the last 24 hours: average CPU utilization, CPU credits (consumed and remaining), available memory.
Released
Intune Device Configuration Profiles
Intune Device Configuration profiles (Windows 10), which can also be assigned to users or devices across entire organizations.
Released
M365 User management
Manage your users for all your managed customers from a single interface. Assign groups, roles, licenses to users and manage user multi-authentication.
Released
Azure Alerts view
View all Alerts across all Azure resources, their severity, affected resource and other details, and identify potential points of failure.
Released
Azure VM drill view
Understand an Azure VM’s provisioning and operational state, size parameters, and which resources it is provisioned with (storage, networking) and resource dependencies.
Released
Intune Device Compliance Policies
Intune Device Compliance Policies, which can also be assigned to users or devices across entire organizations.
Released
Automatic assignment of users to default groups
A set of default Cloud Commander groups mapping to key MSP personas (Admins, Technicians, License Admins) configured with the proper roles is automatically assigned to the first user of a Partner organization and enables fast adoption of Cloud Commander. The groups scope is automatically adjusted to include newly onboarded SME tenants.
Released
Multi-tenant user multi-factor authentication management
View and manage user multi-factor authentication methods for all your managed customers from a single interface
Released
Granular technician access management
Cloud Commander uses role-based access control to provide fine-grained multi-tenancy access to Cloud Commander, Microsoft Partner Center, Microsoft Azure, and Microsoft 365 resources using the principle of Least Privilege. This means that users and groups are only assigned the specific roles required for their job responsibilities, and nothing extra
Released
Multi-tenant Available License Report
Review and analyze your available licenses and their trends for all your managed customers from a single interface
Released
Azure Dashboard
Single source of truth for your entire Azure estate; interactive Dashboard with a consolidated Azure summary view and actionable information of
- Resources by health status
- Alerts by severity
- VMs by provisioning state
Released
Multi-tenant Secure Score Report
Review your Microsoft secure scores and their trends for all your managed customers from a single interface
Released
Intune device operations
Manage Intune devices remotely, either individually or in bulk, with the operations available:
- synchronize
- reboot
- rename
- lock
- change primary user
- restore
- wipe
Released
User onboarding/offboarding automation in M365, Entra ID, and Intune
Tasks for user onboarding/offboarding which are frequently performed are now offered through Cloud Commander user automation:
- assign or update manager in Entra ID
- grant permission to another user’s personal OneDrive
- convert mailnox to shared and set forwarding address
Released
W365 (Cloud PC) operations
Manage W365 instances (Cloud PCs) remotely, with these operations available:
- reprovision; can also be performed in bulk
- reboot; also in bulk
- rename
Released
Multi-tenancy group management
Manage both your Entra ID and Cloud Commander groups for all your managed customers from a single interface. Assign users and roles to groups.
Released
Azure audit log
A compliance and security feature, the Azure audit log allows to understand who did what and when, with Azure resources from Cloud Commander.
Released
Multi-tenant Risky Users Management
Identify, monitor, and mitigate potential security risks associated with user activities for all your managed customers from a single interface
Released
Azure subscriptions list
See the Azure subscriptions that have been integrated in Cloud Commander, across all customers.
In Development
Cloud Commander Dashboard
Single source of truth for all your Microsoft services (Entra ID, M365, Intune, W365, Azure) across all customers, as the new Cloud Commander landing page. Status overview and actionable information on things in need of attention, e.g. health, compliance, sync status, risky users, alert severity, and many more
In Development
Guided onboarding of MS tenant into Cloud Commander
An onboarding wizard guides MSP through all onboarding process steps for MS tenants. The wizard will perform all the necessary checks with Microsoft to ensure all prerequisites are addressed for successful onboarding.
In Research
Automated policy drift remediation
Scheduled drift of applied compliance policies to newly enrolled endpoints (devices).
In Research
Support for Non-CSP partners (including Co-managed)
Support onboarding and management of non-CSP partners and their customers
In Research
Exchange online management
Administer Exchange Online tasks for all your managed customers.
In Research
Common Microsoft Teams Management Functions
A common request for MSPs is the ability to create Microsoft Teams and manage the members of these teams.
In Research
Multi-tenant user-license assignment report
Review user license assignment for all your managed customers from a single interface to optimise costs and enhance security.
- Review the licenses currently assigned to users
- Identify unused or under-utilised licenses
In Research
Self-service subscription management for Direct CSPs
Procure licenses and manage renewals for your own organisation.
In Research
Multi-tenant product price plan management
Manage product prices for your customers as well as limit the products that are available for purchase by your customers
In Research
Multi-tenant user conditional access management
Manage your conditional access policies for all your managed customers in a single interface
In Research
Centralized 'Desired State' policy management for devices
Define and manage “desired state” for policies and configuration profiles, and apply on schedule to devices across tenants.
In Research
Manage orphaned Azure resources
Identify orphaned resources and set rules and schedules for clean-up and other remediation steps.
In Research
Amend email address in Exchange online distribution group
Amend the email address associated with an Exchange online distribution group so that important notifications and updates are directed to the correct recipients.
In Research
Install the N‑sight or N‑central agent
Use Cloud Commander to install the N‑sight or N‑central agent on Azure VMs, Win365 Cloud PCs, and Intune devices.
In Research
Integration with N‑central
Access Cloud Commander functionality within the N‑central interface, allowing single-pane-of-glass view and management of Azure and on-premise resources.
In Research
Integration with N‑sight
Access Cloud Commander functionality within the N‑central interface, allowing single-pane-of-glass view and management of Azure and on-premise resources.
In Research
API Documentation
Documentation on how to use the Cloud Commander API, includes examples of integration with common third-party software.
In Research
Central multi-tenant dashboard
Shows critical summary information from Azure, M365, Entra ID, and Intune Device domains across all tenants. Drill-down to manage most critical issues.
In Research
Log in with N‑able SSO
Use your Microsoft or N‑able account to log in to Cloud Commander. Linking the accounts together will make it simple to switch between your N‑able products and the success center.
In Research
PSA integrations for ticketing, billing, and MS licensing
Connect to PSAs like Halo, Connect Wise Manage, Autotask, Service Now, and MSPM using a common N‑able PSA integration interface.
In Research
Backup Azure and M365 resources with Cove
An integrated backup action for VMs and M365 using N‑able Cove backup solution.
In Research
Customer tenant onboarding automation works with additional accounts
No longer rely on the single service account for integrating tenants; onboard new tenants with any account and have
- the standard CC groups scoped to the new organization
- the new org’s users synchronized
- the MSP organization users synchronized
- the secure score data collection scheduled
Legend:
Efficiency – this feature improves tech efficiency
Security – helps with improving security of the product or of the user
This content may contain forward-looking statements regarding future product plans and development efforts. N‑able considers various features and functionality prior to any final generally available release. Information regarding future features and functionality is not and should not be interpreted as a commitment from N‑able that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. N‑able undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.