Count and count well. This might be the tactic used when manually managing a small number of Microsoft 365 licenses. But what happens when CSPs are working on true-ups for large-scale enterprises? Cue accuracy issues and unhappy customers.
One in five employees use an Office 365 service. With over 200 million monthly active users, it’s no surprise MSPs struggle to tame the license management beast. Unless processes are in tip-top shape and you have a team of service desk superstars, support tickets and license true-ups can fall through the cracks. Imagine being the CIO of a small company questioning why $2,000 was wasted on unassigned Microsoft 365 licenses last month. There are true-up lessons that can be learnt by all.