Although remote working isn’t a new concept, the company workplace is changing, and the necessity to address a new ‘office normal’ and modern workplace has accelerated due to the COVID-19 crisis. This means technologies and processes must adapt and meet the needs of today’s businesses – after all, employees would not be able to function without access to files, company-specific apps and the internet.
It’s an operational term used to describe the way businesses work and set themselves up for success. Businesses that embrace the modern workplace have recognized the importance of technology to improve employee productivity and physical needs.
The modern workplace leverages technology to create a collaborative and frictionless working environment for employees, where work can happen from anywhere, at any time, on any device.
The traditional ways MSPs manage devices and employee workplaces are less suitable in the modern workplace. Many companies have moved away from legacy IT systems and migrated to the Microsoft Cloud, or other cloud services, to provide remote access.
The demand for tools and applications, for example the Microsoft 365 suite, to address the new hybrid working model, has skyrocketed.
With businesses moving their infrastructure to the cloud, companies need an MSP to help them boost productivity and support them in unlocking this important modern workplace.
For example, the monitoring of on-premises servers, reboots and disk health checks can be replaced with analytic services on business app adoption, or creating new and more innovative business-relevant solutions.
We understand existing device/desktop workplace management practices are still relevant, but they also hold a few key issues for companies to adopt the hybrid work method.
We’re only touching the surface below, but you can start to understand why:
A commonplace tool for managing remote access, due to its ease of implementation. Despite widespread availability and enhancements in current versions, RDS still maintains a handful of drawbacks, which are particularly challenging if you’re in an offline environment or require integration with cloud-based services.
Otherwise known as Remote Desktopa simple and straightforward protocol widely used in a range of remote working and access solutions. Aside from its simplicity and robustness, poor implementations have led to security and performance issues, which we explore further.
Without RMM, many of today’s companies would not be able to sufficiently maintain and operate their on-premises infrastructure. However, RMM is becoming increasingly redundant with cloud-based services (e.g. Microsoft 365 and Azure).
Will there eventually be a need for on-premises computer management?
Born in the cloud era, DaaS solutions enable the user to access a desktop from any place. Designed to support multiple environments and use-cases, DaaS solutions have many benefits. However, choosing between RDS and DaaS is a tough decision due to similar costs and functionalities.
Recent years have seen an increase of employees needing access to company resources remotely. Cue the creation of Mobile Device Management (MDM) and EMM tools. They have benefits and drawbacks, which you can read more about in our trusty guide.
Automation is a crucial tool for any Cloud Service Provider or MSP managing the modern workplace.
With the right solution, MSPs can manage the quick set-up of multi-tenant environments and assign various Microsoft 365 license and subscription to multiple users and groups. Customers can manage their licence needs with self-service too.
Automation is also beneficial in cloud migrations. MSPs can quickly and repeatedly deploy Azure and cloud solutions to create their client’s infrastructure – which can be challenging if you’re managing manually.
Significant time can be saved when managing the modern workplace through automation. If your solutions support command-line tools like PowerShell and ARM templates, MSPs can deploy virtual desktop solutions efficiently and at scale. This guide can help explain more.
It's time for the IT service landscape to evolve and help bring better workplace experiences and higher productivity to all, no matter where people work or what device they are using.
Our workspace whitepaper highlights these processes in further detail, which will hopefully get you thinking about ways you can achieve the modern workplace.
In a nutshell - capitalize on the remote working opportunity and shift more clients to fully cloud-based environments, managed by modern DaaS or EMM tools. Spinpanel’s workplace solution and Microsoft 365 Enterprise work together in unison to help MSPs deliver modern workplaces without compromising on management, security, or user experience.