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IT Service Providers reading 2022 tech predictions including Microsofts plans

2022 predictions:

future-fit your business

2022 predictions: future-fit your business

2021-12-20 01:40:49 — 5 min read

2021 saw a big shift for the tech world. Companies were challenged like never before, accelerated to adapt to the new ‘normal,’ and drove innovative digital, customer and employee transformations.


Those who succeeded did so impressively, however, many struggled with the fast-moving landscape.


The future and beyond


Old ways of working no longer work and 2022 will likely see another shift in focus. After a year of fast problem solving, tech execs now need to move away from their short-term reactional decisions, and back to solving long-term challenges.


We couldn’t agree more with Forrester when they say that ‘2022 is a year to be bold’. To be successful, businesses will need to future proof approaches and let people know that they are equipped to cope with anything.


Technology will need a client centric approach, and have the ability to quickly reconfigure structures and reliably solve future customer needs.


The cloud will literally be everywhere in 2022, meaning IT professionals should find a way to keep up. Tech teams will constantly need to adapt to challenges and demands, and manage their workloads with creativity and resilience.


This is the reason why companies should nurture their employee’s welfare and workloads, otherwise they are like to have a high turn-over rate - something 2021 is very familiar with. Having the right tech stack and processes will help with this, whilst also necessary for business and teams to continue thriving and scaling.


Data shows that future fit companies can outperform peers by 2.8 times, so it’s time to get creative, agile, and smart in 2022. Here are a few predictions to help you get there.


The all-digital world.


With an increase in technology adoption and usage since the start of COVID-19, approximately 80% of all consumers now see the world as all-digital, with no divide.1


Consumer’s digital expectations are higher than ever, and they expect companies to knuckle down and build them a successful, sustainable customer experience.


Organizations now rely heavily on their technology, with 56% of firms expecting tech professionals to arrange their digital resources to perfection. They need to trust that their business won’t be as affected, and they can respond better if the world is plunged into another public health emergency.


If the pandemic has taught us one thing, it’s that we are now living in an all-digital world - and technology must keep up. Whether you’re an IT service provider managing multiple tenants, users and cloud environments, or an AI developer increasing the accuracy of understanding new human languages and algorithms, make sure you can cope with the 2022s state of digital play.


Cloud Native will take centre stage.


Due to the rise of the hybrid workforce, the cloud, whether public or private, has become central to businesses. Developers saw Cloud-native adoption rise between 2021-2022, reporting an increased usage of containers (33% to 42%) and serverless (26% to 32%) within their organizations. 2022 will see cloud-native adoption rise in half of enterprise organizations.2


Our planet is estimated to have approximately 212.98 million SMEs worldwide in 20203, so it’s essential to have a Cloud-native focus at the core of a cloud strategy next year. Organizations can then move away from costly, always-on infrastructure, and redirect those savings towards new feature developments.


AI everywhere.


]AI is at the top of its game. It powers automation processes that enable workloads to be lightened across many business verticals, and has taken over from many of the tools we originally used.


Machine learning algorithms are capable of helping us in increasingly innovative ways - and they keep getting smarter. From smart car facial recognition alerting us if we’re getting tired, to smart phone call quality and apps packed with AI to help us do pretty much everything.


In 2022, AI will no longer be seen as a ‘bolt-on’ to existing infrastructures, but rather an essential part of a tech stack and leveraged to rethink and rebuild services, business models, product and strategy.


Businesses and consumers will turn to AI to facilitate them even more this year, as it delivers real-time insights to Partners, employees, and customers.


According to data iku, business users will start to deliver more value with AI than data scientists,4 hence why AI and machine learning is becoming an organic part of companies’ strategic agendas. So, it’s important to have the right tools to help with this. Take Microsoft’s Azure AI Service for example. Designed specifically for developers and Data Scientist to help them get the best research, AI practices, and flexibility when creating and deploying AI solutions. Don’t forget the benefit of artificial intelligence when future-fitting your firm.



The rise of no code as a service.


There has been some big tech talent panic recently. IT companies have faced the highest turnover rate, and have experienced the longest time to fill open positions among all industries. The result? A surge in demand of those with tech skills, far outpacing supply.


Future-fit companies will tackle this face on.


As innovation has been reduced by the recent skills-crisis, future-fit firms will use cloud-first, no-code solutions to reduce their need for advanced technical skills. These strategies have already put a shining light on ‘’do it yourself’’ solutions.


With the help of AI, no-code and everything-as-a-service platforms will continue to be an increasingly powerful driver in technology next year. As AI exists for almost everything, companies can reliably deploy AI and IoT infrastructures without owning a single server or piece of code, to all elements of the organization, from:


  • Marketing to HR.
  • Project management.
  • Production and design; and more.


And the bonus? No-code infrastructures bring positive financial impact to future-fit firms. Companies can focus their efforts in hiring one IT professional to build a ‘digital brain’, rather than a whole technology army. As these new technologies don’t require advanced technical skill, the individual won’t need a wealth of programming knowledge or statistics and data structures, reducing the need to boost wages to attract talent.




A hot topic during 2021, and one that won’t back down any time soon. Security breach headlines were made by the likes of SolarWinds, and companies who didn’t invest in secure risk management have suffered. 


In 2022, 60% of security incidents will involve third parties, meaning it’s crucial to invest in the right areas to reduce the heightened risk of security breaches. This can be done in numerous ways via:


  • People.
  • Processes; and
  • Technology.


Savvy companies will ensure their tech stack includes:


1. Risk assessment

2. Supply chain mapping

3. Real time intelligence

4. Continuity management

5. Ways to set roles and permissions quickly


Microsoft CEO, Satya Nadella, says "Cybercrimes currently cost $6 trillion annually, citing Cybersecurity Ventures and by 2025 that is expected to increase to $10.5 trillion annually. This will drive a need for more security resources across platforms, multi-cloud, and zero-trust architecture."


“Cybersecurity is the biggest threat to digital transformation today and it’s the No. 1 risk facing every business going forward,” he continues. “Every organization needs comprehensive tools across identity, security, compliance, privacy, as well as management.”


Ensuring there’s a team with skills in accessibility and privacy is also essential. After all, tech can’t solve every security issue under the sun.


Blockchain will continue evolving.


Trendy cryptocurrency and non-fungible tokens (NFTs,) are capturing media headlines everywhere.


Blockchain and DLT platforms are well on their way to driving real productivity. They are changing the nature of 'doing business' by helping orgnizations reimagine how they make and manage:


  • Identity data
  • Brand provenance
  • Certifications
  • Copyrights; and
  • Other tangible and digital assets.

According to Forbes, spending on blocklchain solutions is forecast to hit $11.7 billions next year5. It's a trend that wont die down, with maturing technology and platforms helping to advance progress.


“As organizations leverage blockchain and other DLT platforms to drive new business value, they likely will need to understand which platforms and protocols are the most relevant for their industries and use cases, and future-proof existing enterprise architectures to operate in multiple platforms” – explain Deloite Insights6


“Finally, to support the cross-organizational and industry transformation that these technologies and platforms will bring, organizations can cultivate a sense of urgency in improving or changing business processes and bolster change management capabilities.” – Deloitte Insights6.


Continuation of hybrid work.


The remote work challenges met in 2021 aren’t about to ease. Companies should think carefully about building the best teams and retaining talent, especially after the great resignation. This can be done by the working environment on offer.


A shift in strategy is on the cards for those who have adapted and committed to hybrid work environments. Businesses and customers need more flexibility than legacy data environments or public cloud solutions can offer, addressing a new need to successfully balance:


1. Scale

2. Speed

3. Privacy; and

4. Security

Many are already discussing significant new investments in hybrid cloud adoption for 2022.


“In 2022, we will see more acceleration adoption of hybrid cloud as it delivers excellent agility to grow and support remote employees, enabling companies to pivot as business demands evolve and change in an uncertain world.” – explains Jamshid Rezaei, CIO, Mitel.


It’s likely software vendors will invest in multi-cloud deployments, and organizations will stay clear of single cloud vendor lock-ins.


To comply even further, other technology will need to evolve. Along with consolidating tech stacks, consider supporting the remote worker with functional tools that make communication and collaboration smooth and more efficient. A new sophisticated breed of tools based on AI and machine learning now exist. They identify alerts and solve issues before the remote worker would know there is a problem – these are the types of tools we are talking about.


The 2022 hybrid workforce approach needs to work, otherwise you will likely loose your experts to competitors.


Microsoft investments.


Microsoft Teams changed the working landscape dramatically in 2021, and will increasingly become the digital workplace of choice next year. They will continue to invest heavily in this platform during 2022, allowing for stronger integrations. The employee experience platform, Microsoft Viva, will likely be adopted at scale during 2022 too, becoming a more staple solution to support hybrid work.


During Microsoft Ignite, CEO Satya Nadella laid out a possible road ahead for organizations that face structural changes that could reshape how Microsoft operate in 2022.


By his reckoning, even more digitalization is due in the next 10 years compared with the previous 40 years. “Fundamentally, we’re moving from a mobile and cloud era to an era of ubiquitous computing and ambient intelligence,” Nadella said. It should be noted that many trends he spoke to also align with resources and services Microsoft pitched during the conference, including:


  • Hybrid work.
  • Hyper-connectivity.
  • Reliance on multi-cloud, multi-edge. infrastructure; and
  • Security.


These are the things to keep an eye on in 2022, as we’re sure Micorsoft will advance solutions to coincide with trends.


Be bold in 2022.


“Resilience, opportunity and risk have always been components of good business strategy, but today these issues hold new meaning. Resilience must be built in more non-traditional ways, from talent to business modularity, while opportunity and risk must be viewed with a greater sense of urgency than ever before.” - Gartner


The landscape has shifted dramatically over the past year, with digital and talent challenges continuing to reshape operations and processes. If you achieve anything in 2022, it's to be bold with problem solving and bring all processes up to scratch.


Take risks, think strategically, and future-fit your tech and company to stay successful.


1. Forrester

2. Forrester

3. Statistica

4. Data iku

5. Forbes

6. Deloitte Insights